Terms of service

This website is operated by Dunn & Walton (Absolutely Organic (WA) Pty Ltd). Throughout the site, the terms “we”, “us” and “our” refer to Dunn & Walton. Dunn & Walton offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

All prices displayed on this website are in AUD.

Purchases from the online store will be confirmed when you complete payment for the items and for delivery.

Box orders must be placed by 5pm the day before your scheduled delivery day.

Free delivery zone is approximately 25km from the store, further delivery fees apply as per postcode list below. 

Delivery days are:

Monday, Perth CBD, Office Fruit Box Deliveries: (please contact us for further information)

6000

Wednesday, North of us (Approx 0-25km), Blue on map, Free Delivery to:

6017      6018      6019      6020      6021      6022      6023      6024      6025      6026      6027      6028

6029      6054      6059      6060      6061      6062      6063      6064      6065     6066      6067      6090

 Wednesday, North of us (Approx 25-50km), Yellow on map, $9.99 Delivery to:

6030      6031      6032      6033      6035      6036

 Wednesday, East of us (Approx 25-50km), Orange on map, $9.99 Delivery to:

6055      6056      6057      6058      6068      6069      6070      6071      6072      6073      6076      6077

6078      6079      6081      6082      6084      6105      6107      6108      6109       6110      6111      6112

Thursday, South of us (Approx 0-25km), Purple on map, Free Delivery to:

6000      6003      6004      6005      6008      6009      6010      6011      6012     6015      6050      6051

6052      6053      6100      6101      6102      6103      6104      6106      6148      6151      6152      6153

6154      6156      6157      6158      6159      6160      6162      6907     6006      6007      6014      6016

 Thursday, South of us (Approx 25-50km), Green on map, $9.99 Delivery to:

6147      6149      6150      6155      6163      6164      6165      6166      6167     6170

 Thursday, Far South (Approx 50-80km – including Mandurah & surrounds), Red on map, $14.99 Delivery to:

6121      6122      6123      6124      6125      6126      6168      6169      6171      6172      6173      6174

6175      6176      6180      6181      6182      6207      6208      6209      6210   6211

 Saturday, North & East of us (Approx 25km), Blue & Purple on map, Free Delivery to:

6017      6018      6019      6020      6021      6022      6023      6024      6025     6026      6027      6028

6029      6054      6059      6060      6061      6062      6063      6064      6065     6066      6067      6090

6000      6003      6004      6005      6008      6009      6010      6011      6012     6015      6050      6051

6052      6053      6100      6101      6102      6103      6104      6106      6148     6151      6152      6153

6154      6156      6157      6158      6159      6160      6162      6907      6006     6007      6014      6016

You can use the above map (we only deliver to the coloured areas as per the above postcode lists) or the postcode checker on the cart page to see whether we deliver to your address & when. 

Deliveries are between 8am and 6pm.

If you live outside of the current delivery zone or want to pick up your box instead you can choose to collect your box from our shop any day by selecting pick up from store.

If you place a pick up order by 2pm weekdays and 12pm weekends you can collect your order from the store the same day within our trading hours. You will receive an email notification once it is ready for collection.

Please stipulate any specific delivery requests during check out. For example, if your property is particularly difficult to locate or you would like to provide the driver with a security code to gain access to your front door.

You will receive a text message and email with shipping details on the day of delivery. This will include an estimated time window for delivery.

If you are not available to receive your delivery in person, the order shall be left in a location of the driver’s discretion at the customer’s risk.

Please make sure your delivery details are correct. If the driver is unable to leave your box in a reasonable location, we will be in contact to arrange a second delivery attempt (additional delivery charge).

We do not deliver to P.O. Boxes.

We do our best to deliver on time, however if we are delayed for any reason we will let you know as soon as possible.

A minimum order of $50 (excluding delivery charge) is required for delivery.

While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be, available for delivery at the time of accepting an order. If we are unable to deliver an item you have ordered we may offer a reasonable substitute.

Contact us with any queries, complaints or suggestions.

Orders cancelled 48 hours before expected delivery time will incur an administrative fee of $10

Orders cancelled after this time will be charged for in full.

We do our best to make sure that every Box is just right – but we acknowledge that mistakes do happen and are more than happy to chat to you and resolve the situation if you are not completely satisfied with the quality of our product.

If you receive the incorrect box or products please let us know immediately and we will refund or replace them.

Please ensure that all necessary items (i.e Juices, Milk, Pre-Packed Food etc.) are refrigerated as soon as possible after delivery.

Dunn & Walton makes no claims as to the health effects of its products.