TERMS OF SERVICE

This website is operated by Dunn & Walton (Absolutely Organic (WA) Pty Ltd). Throughout the site, the terms “we”, “us” and “our” refer to Dunn & Walton. Dunn & Walton offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Pricing and payment

All prices displayed on this website are in AUD.

Purchases from the online store will be confirmed when you complete payment for the items and for delivery.

Delivery information

Box orders must be placed by 2pm the day before your scheduled delivery.

Delivery day will be Wednesday for orders placed by 2pm Tuesday and Saturday for orders placed by 2pm Friday. We are unable to deliver on Monday, Tuesday, Thursday, Friday or Sundays.

We deliver to locations up to 25 kilometers from our store.

We are expanding our delivery zones - please contact us if you are outside our current delivery area.

All boxes receive free delivery.

Home deliveries are between 8am and 6pm.

If you live outside of the current delivery zone you can choose to collect your box from our shop on the day of the selected delivery.

Collection windows are as follows: Dunn & Walton HQ Doubleview - Wednesdays (07h00 - 18h00) and Saturdays (08h00 - 16h00) on your selected delivery date.

Please stipulate any specific delivery requests during check out. For example if your property is particularly difficult to locate or you would like to provide the driver with a security code to gain access to your front door.

We are unable to advise the exact time to expect your delivery, and are only able to provide a general delivery window.

If you are not available to receive your delivery in person, the order shall be left in a location of the driver’s discretion at the customer’s risk.

If the driver is unable to leave your box in a reasonable location we shall be in contact to arrange a second delivery attempt (additional delivery charge).

We do not deliver to P.O. Boxes.

We do our best to deliver on time, however if we are delayed for any reason we will let you know as soon as possible.

A minimum order of $50 is required for delivery & pick up.

While we will endeavour to deliver all accepted orders, our products are subject to availability and we do not always know if a product is, or will be, available for delivery at the time of accepting an order. If we are unable to deliver an item you have ordered we may offer a reasonable substitute.

Contact orders@dunnandwalton.com.au with any queries, complaints or suggestions.

Cancellation policy

Orders cancelled 48 hours before expected delivery time will incur an administrative fee of $10

Orders cancelled after this time will be charged for in full.

Returns and refunds

We do our best to make sure that every Box is just right – but we acknowledge that mistakes do happen and are more than happy to chat to you and resolve the situation if you are not completely satisfied with the quality of our product.

If you receive the incorrect box or products please let us know immediately and we will refund or replace them.

Health & disclaimer

Please ensure that all necessary items (i.e Juices, Milk, Pre-Packed Food etc.) are refrigerated as soon as possible after delivery.

Dunn & Walton makes no claims as to the health effects of its products.